Domain: www.clearlightpropertycare.co.uk

Effective Date: 21 July 2026

Last Updated: 21 July 2026

ClearLight Property Care (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, enquire about our exterior cleaning and property maintenance services, or engage us to carry out work on your property.

This policy is prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. WHO ARE WE (DATA CONTROLLER)

ClearLight Property Care is a Hampshire-based sole trader offering high-quality, affordable property maintenance, improvement work, and exterior cleaning.

Under UK GDPR, ClearLight Property Care acts as the Data Controller for thepersonal information collected through our website and service operations.

• Business Name: ClearLight Property Care
• Trading Structure: Sole Trader
• Service Area: Hampshire, UK
• Website: www.clearlightpropertycare.co.uk
• Email: info@clearlightpropertycare.co.uk
• Postal Address: 10 Juniper Close, Verwood, United Kingdom, BH21 6SN

2. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal information:

2A. Information You Provide Directly

Contact Details: Name, email address, phone number, and primary service address.

Enquiry & Quotation Data: Details regarding your property, the maintenance or cleaning services requested, access notes, and booking preferences.

Communications: Copies of correspondence if you email us, fill in website contact forms, or contact us via social media.

Marketing Preferences: Your opt-in choices for receiving our email newsletters or updates.

B. Property Media & Work Records

Job Site Media: Before-and-after photographs and videos of your property’s interior, exterior, garden, or structure taken during site visits and service delivery.

C. Financial & Transaction Data

Invoicing Records: Payment history, invoice addresses, and job completion notes stored for accounting purposes. (Payments are processed securely via standard bank transfers or card platforms; we do not store full credit card numbers).

D. Financial & Transaction Data

• Technical & Usage Data: IP addresses, browser types, device information, and pages visited on www.clearlightpropertycare.co.uk collected via cookies, Google Analytics, and embedded tools.

3. HOW WE COLLECT YOUR PERSONAL DATA

We gather information through several touchpoints:

• Direct Interaction: When you fill out an online form, request a quote, book an appointment via our Google Calendar widget, call us, or subscribe to our newsletter.
• On-Site Visits:When we assess or complete exterior cleaning and/or property work at your location.
• Automated Technologies: As you browse our website, via essential and optional cookies (see our Cookies Policy).
• Third Parties: Form submissions integrated via MailChimp, HubSpot, or referral leads passed to us with your consent.

4. LAWFUL BASES FOR PROCESSING DATA  

Under Article 6 of the UK GDPR, we must have a lawful basis for handling your personal data. We rely on the following bases: 

5. PROPERTY PHOTOS & VIDEO RIGHTS

To showcase our local work, ClearLight Property Care frequently captures before-and-after photographs or videos of exterior cleaning and/or property maintenance projects.

• Consent: We will seek your verbal or written agreement before taking or sharing media that features identifiable aspects of your property.
• Usage: Selected photos or videos may be displayed on clearlightpropertycare.co.uk, social media channels, or marketing material.
• Anonymity: We do not publish house numbers, full addresses, or personal names alongside property photos without explicit written permission.
• Right to Withdraw: You can withdraw your consent for future marketing usage of property photos at any time by emailing info@clearlightpropertycare.co.uk. Upon request, we will remove digital images from our website and social channels.

6. SHARING YOUR DATA WITH THIRD PARTIES

We respect your privacy and never sell, rent, or trade your personal data to third parties for commercial gain. However, we do share data with trusted data processors and business partners under strict confidentiality: 

A. External Management & Marketing Team

• Segal Assist: We collaborate with Segal Assist, who act as our external marketing agency and operational support team. Authorised team members at Segal Assist may access CRM tools (HubSpot, MailChimp) and lead forms to help manage customer enquiries, manage email communications, and refine business operations.

B. Subcontractors & Specialist Tradespeople

• For complex or joint property improvement projects, we may share your contact name, service address, and scope of work with vetted local tradespeople or sub-contractors directly involved in completing your project.

C. Software & Service Providers (Data Processors)

• Xero: For cloud accounting, billing, and HMRC compliance.
• HubSpot & MailChimp: For CRM enquiry tracking and email newsletter management.
• Google (Workspace / Analytics / Calendar): For email hosting, online appointment scheduling, and website performance reporting.
• WordPress Hosting: To securely host and maintain our website infrastructure.

D. Legal & regulatory Disclosures

• We may disclose personal information if required to do so by UK law, court orders, or regulators such as HMRC or the ICO.

7. DATA RETENTION & DELETION

We keep personal data only for as long as necessary to fulfill the purposes for which it was collected, or to meet legal and financial requirements:

• Accounting & Invoice Records: Kept for 6 years following the end of the relevant tax year, as legally mandated by HMRC.
• Customer Enquiries & Service Quotes: Kept for up to 2 years from the date of last contact if no work is booked, after which records are deleted or anonymised.
• Marketing Subscribers: Retained until you click “Unsubscribe” or request removal from our MailChimp/HubSpot lists.
• Property Media: Retained while relevant to our work portfolio, or until you request its removal.

When personal data is no longer required, it is securely deleted, overwritten, or irreversibly anonymised.

8. DATA SECURITY MEASURES

We take the security of your information seriously. Technical and organizational controls in place to protect your data include:

• Multi-Factor Authentication (MFA) on business email and accounting systems.
• Strong password policies managed through encrypted password management tools.
• HTTPS encryption across clearlightpropertycare.co.uk
• Restricted file access, ensuring only ClearLight Property Care and authorized external personnel (Segal Assist) can access client information.

9. YOUR RIGHTS UNDER UK GDPR

As a UK resident, you hold specific rights regarding the personal data we hold about you:

• Right to be Informed: The right to clear, transparent information about how we use your data (provided in this policy).
• Right of Access (Subject Access Request): You can ask for a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete details.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data where there is no legal reason for us to keep it.
• Right to Restrict Processing: You can ask us to limit how we use your data under certain circumstances.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You can object to data processing based on legitimate interests or direct marketing at any time.
• Rights Related to Automated Decision-Making: We do not use automated decision-making or profiling systems.

To exercise any of these rights, please contact us at info@clearlightpropertycare.co.uk. We will respond to your request within one calendar month.

10. DATA BREACHES

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of the breach, as required by UK GDPR rules. 

11. HOW TO COMPLAIN

If you have concerns about how ClearLight Property Care handles your personal data, we encourage you to contact us first so we can resolve the issue promptly.

You also have the right to lodge a formal complaint at any time with the UK data protection authority:

• Authority: Information Commissioner’s Office (ICO)
• Website: https://ico.org.uk
• Helpline: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, website features, or legal requirements. Any updates will be published directly on this page with an updated “Last Updated” date.

13. CONTACT US

For any questions, requests, or privacy inquiries, please contact:

• Business Name: ClearLight Property Care
• Attention: Joshua Marshall
• Service Area: Hampshire, UK
• Email: info@clearlightpropertycare.co.uk
• Website: www.clearlightpropertycare.co.uk
• More Information: Read our  Cookies Policy & Terms & Conditions